When I first started at Tele2 eight years ago, it was as a system administrator at the Service Center in Riga. I came in with a background in IT and didn’t know a thing about IoT. Within a year I met a man named Pavels who was working at Tele2 IoT and he thought I’d be a great fit for the IoT Team, so within a year I made the switch, becoming an IoT Specialist and beginning my own personal IoT journey.
My IoT journey has paralleled that of many of our customers. Since joining the IoT Team I have enjoyed six different positions, ranging from the before mentioned IoT Specialist to Technical Service Manager to Senior Customer Engagement Manager. Today, I am the Head of IoT Professional Services and as I grow comfortable in my new role, it’s clear to me that having worked in a variety of positions within the organization allows me to bring both a macro and micro view to my job.
I’ve worked with areas that include tech, operations, and commercial and while I never imagined I’d be in a customer-facing role, my journey has been rooted in giving support to customers, doing business reviews and other face-to-face interactions – and it turns out it’s a great fit for me and gaining that experience on my way to this position benefits everyone.