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Customer Support Hub.
With you every step
of your IoT journey.

Whether it’s day one or year ten, our team is here to help
with your business needs and ensure things run smoothly.

Everything you need to reach us consolidated in one place.

Customer portal Follow up on your support tickets, track orders and manage your contracted products all in one place.

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Cisco IoT Control Center Manage your connected business using extensive functionality of world's most complete Connectivity Management Platform.

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Need help? We’re here

Please email us at info@tele2iot.com or submit the form for assistance.

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Sweden: +46 (0) 200 242 500
Other countries: +46 868 407 000

Customer FAQ

Our IoT customer implementation team is responding to thousands of questions a year, therefore, here we have consolidated the most important ones, helping you to manage your connected business.

Yes, this can be seen in the 2CONTROL portal in the “Spotlight” section.

EE SIMs can roam in all networks in Sweden, while SE SIM supports only Tele2 Sweden network. SE SIM has access to more global roaming partners than the EE SIM, based on commercial roaming agreements.

Search filters are not cleared in most cases, or it can be an implementation issue. Please make sure that all filters for the search are cleared. If that does not solve the problem, please contact support.

Services available for specific SIM cards are stated in the Communication Plan name. (If not, the customer has ordered a special name for the plan.)

Yes, Tele2 IoT SIM cards support NB-IoT and LTE-M.

Yes, you can.

SIM cards

Use the “Cancel location” function in 2CONTROL, in the “Spotlight” section.

Yes, with the help of Location Based Services, you can view your device’s location in 2CONTROL. You can access the longitude/latitude of the Cell-ID your device is connected to and plot the location using Google Maps.

Yes, this can be seen in the 2CONTROL portal, under the “In session” bar.

The previous IPs can be seen if the device has a static APN. If the APN is dynamic, then only the IP for current data session can be seen.

Tele2 IoT can only see signaling coming from the network if it reaches the Tele2 network nodes. If the device has data throughput, it can be seen in the 2CONTROL portal in the “Spotlight” section, or a user plane trace needs to be opened from the Tele2 IoT side to see specific data traffic used by the device.

This happens for to several reasons:
- The device opened a data session but did not upload/download any data (usually occurs when there is short session duration).
- The device suddenly closed the session (power off, etc.), then the session is still active in the network, but is shown as zero-byte session as no data is going through the open session.
- The device is opening several sessions at the time, but as data can flow only through one open session, others will show as zero-byte sessions.

Devices

The portal does not support allow-listing/deny-listing functionality.

Information about available networks in different countries (both Roaming Reachlist and Sunsetting updates) is distributed via the Customer Portal to all our customers on a quarterly basis. To access the lists in the Customer Portal, go to the ‘What’s New?’ tab at the top of the page. If you don’t have access to the Tele2 IoT Customer Portal, ask your company portal admin to enable you as a user or contact info@tele2iot.com.

The respective sales representative needs to be contacted to make the order.

Allow- and deny-listing, networks, communication plans

The incident report checklist is the information required by iNOC to troubleshoot the issue. You can find it here.

Did you not find an answer to your question please send an email to info@tele2iot.com in the following format for the fastest solution:

1. Describe your problem
2. Add screenshots if possible
3. Send other relevant information/attachments

Other questions