In the world of IoT healthcare, Telecare stands out as a segment where reliability isn’t just important, it’s critical. These are solutions that support vulnerable individuals, often in life-or-death situations. Yet, despite the gravity of this responsibility, there’s a surprising gap in formal guidance from industry bodies like GSMA or broader European regulators. 

At Tele2 IoT, we believe that waiting for someone else to define the rules isn’t an option. 

That’s why we’ve developed our own Telecare Policy and Memorandum, a structured approach that combines mandatory service requirements with strong recommendations for device capabilities and solution design. It’s not just about compliance; it’s about doing the right thing for the people who rely on these services every day. 

We emphasize redundant connectivity, failover testing, and secure network behavior because we’ve seen firsthand how fragile systems can become when these elements are missing. Our policy also includes a dedicated Technical Service Manager, emergency communication plans, and resilient backhaul setups all designed to minimize risk and maximize uptime. 

In addition, we’ve formalized our expectations through the Tele2 IoT Network Communication Policy where we strongly advise implementing redundant communication setups such as dual SIM, mobile + Wi-Fi, or mobile + Ethernet to ensure continuous operation. Choosing a single connectivity path means accepting the risk of service interruptions that may affect availability and end user 

This isn’t just a technical checklist. It’s a reflection of our values. 

We know we can’t solve the entire industry’s challenges alone. But by setting a high standard and working closely with our customers, we can help shape a safer, more reliable future for Telecare services across Europe. 

To learn more about Telecare or any other IoT applications, please reach out.