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IoT Services

The human layer
of your IoT success

Built for machines. Supported by experts.
Let us be your friendly expert in IoT.

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Make the right
business decisions with our IoT experts

A powerful platform is only as effective as how you use it. That’s why Tele2 IoT goes beyond SIMs and dashboards — we offer expert guidance, hands-on service management, and a 24/7 NOC to keep everything running.

From onboarding to full lifecycle support, our experts are here to simplify operations, reduce risk, and let you focus on what matters most: delivering value to your customers.

65

NPS

92%

CSAT

The secret behind our world-class
customer satisfaction

At Tele2 IoT, we bring together millions of devices, thousands of customers, and hundreds of networks—united by one goal: making IoT accessible for everyone. We share our passion for the technology - which we call IoT Love, and provide the services to make your business grow.

Fast resolution times

Our support is built to keep your business moving - fast and to the point.

IoT specialist organization

With a dedicated team focused solely on IoT, you get deep expertise.

Flexible for Your Needs

Our services are ready to adapt to your use case, business model, and pace of growth.

Solution Guidance

Get IoT right from the start

Launching an IoT deployment can be overwhelming. We simplify it with our solution guidance.

  • A dedicated team to assess your business model, geography, device mix, and security needs
  • Consulting you on choosing the right SIM types, rate plans, and connectivity technologies
  • Advising how to configure Cisco IoT Control Center, SIM automation, and monitoring tools
  • Help to navigate through predefined rule templates for lifecycle automation, alerting, and profile management
  • Optional technical workshops to design your stack integration and API usage

Benefits of building things right from the start

Smart deployments scale better. With the right foundation, you avoid complexity down the line. We at Tele2 IoT believe that in order to succeed you need to think big, start small and scale fast. That is why we provide professional expert advice to make sure your deployments are done with future in mind, helping you deploy faster — and sleep better.

Set-and-forget automation

Create rules once — for suspension, rate plans, roaming, alerts — and let them run for years.

Scalable configuration

Whether you're launching 100 devices or 100,000, make sure that your settings are working on scale.

Proactive issue detection

Smart monitoring is able to notify you about any irregularities before they become issues.

Informed decisions

Create custom dashboards to optimize cost and performance over time.

Our customers with service managers are historically deploying 25% more new devices a year!

Anna Hildebrand, Manager of IoT Professional Services

Service Management

Real IoT experts taking care of
your connectivity

Not every IoT challenge can be solved with a button. That’s why you can purchase a Service Management Service - the experts with the industry know how needed to bring your connected business to the next level. Your Service Manager helps with:

  • Onboarding and early project design
  • Regular service reviews and fleet health checks
  • Proactive SIM behavior and connectivity trend analysis
  • Escalation routing and SLA assurance
  • Coordination across technical, commercial, and operational teams

24/7

IoT network specialists
available 365 days a year

Network Operations Center

IoT network operations center eyes on, round the clock

Staffed 24/7 by IoT engineers — not generalists. That’s what makes Tele2 IoT unique. Our IoT-dedicated NOC is not a bolt-on to a consumer team. It’s a specialized unit that:

  • Monitors traffic flows, SIM events, and VPN/APN health in real time
  • Performs Tier 2+ diagnostics and forensic deep dives
  • Flags anomalies before they become issues
  • Supports Cisco platform-level events, including Control Center insights
  • Interfaces directly with your teams, not through layers of indirection

In terms of support and responsiveness, Tele2 IoT has been second to none. Their NOC works as an extension of our own team — not just a supplier.

CSL Group, Leader in Mission-Critical Connectivity Case Study

Service Levels

We are always at your service

At Tele2 IoT, we offer flexible service levels tailored to your business needs—from pilot projects to large-scale global deployments. Every customer gets access to our self-service portal for full control over SIM management, reporting, and automation—no tickets needed. Our SLA packages come with defined response times, uptime guarantees, and escalation paths, ensuring predictability and performance.

Whether you're pushing firmware across fleets or managing smart city infrastructure, we provide scalable service enablement with modular tools, API integrations, and global support that grows with you.

Ready to connect smarter?

Whether you’re launching your first device or your millionth, your connectivity matters. With Tele2 IoT, you’re not just getting SIM cards.

With Tele2 IoT you'll get:

  • A partner that solves problems before they appear
  • A global network that works like one
  • A future-ready setup for whatever your business becomes