Like the rest of society, we are affected by the continued spread of the corona virus at Tele2, as well as for our customers, partners, and suppliers. Of course, it is important for us to protect our staff from getting or spreading infection. At the same time, we also want to ensure that we can continue to deliver our community-based services to our customers, which in this situation is more important than ever.
On March 13, we closed all Tele2 offices and a majority of the employees have worked from home, with the exception of certain functions such as NOC. Our customer support will work as usual even if some work from home. Recently, in accordance with official guidelines, we have reopened our offices but with limits in place on how many people can be in the office at the same time, and with protocols on social distancing and other measures.
We primarily prioritize our infrastructure. As a natural consequence of the situation, we can have longer response times for quotations and orders as well as longer delivery times, which we strive to minimize as much as possible. Our priorities right now are operational delivery and fault management.
Again, our ambition is that you should be affected as little as possible by this situation. Many of our customers operate their business remotely using Tele2 services and we now are securing capacity when more people than normal use many of our services.
We will update this page continuously if the situation changes. If you have any questions or need help, you are always welcome to contact our customer support or your customer contact.