Just like the rest of society, we at Tele2, our customers, partners, and suppliers are affected by the continued pandemic. It is of course important for us to protect our staff from getting or spreading infection. At the same time, we also want to ensure that we can continue to deliver our community-based services to our customers, something that is more important than ever.
Right now, we continue to offer the opportunity to and encourage all our employees at Tele2 to work from home if possible.. Some functions, such as NOC and Field Service, are excluded. Our customer support continues as usual, even if some work from home. Given the current situation, there is a risk that you as a customer will be affected and we hope that you understand this.
We continue to prioritize our infrastructure, operational delivery, and error handling. Therefore we may have longer response times for quotes and orders, as well as longer delivery times, although we strive to minimize this as much as possible.
There are variations in our suppliers’ lead times, which in the long run may affect our ability to deliver hardware, although we still have good access to components and products that we and our customers need.
We will update this page continuously if the situation changes. If you have any questions or need assistance, you are always welcome to contact our customer support or your customer contact.