“Using the right communication plan is important for us,” says Charlotte Öhrström. “We put voice in some of our units but not all. If we accidentally use the wrong communication plan, we are able to immediately change it in Control Center and it works minutes later. We need to make sure we are choosing the right communication plan for the right product, so having as much information as possible is great for us.”
SRT is also able to start subscriptions with 2CONTROL, as well as send invoices directly, and most importantly, get information about IMSI (International Mobile Subscriber Identity), something that is crucial for some alarm centers.
Moving from products to services
Technology is moving fast and SRT is responding just as quickly. Most of the SRT staff works in development, which means they are able to stay on top of any technological advancements. That said, fast-moving technology means devices can quickly become obsolete
“We have a lot of alarms out on the market that were developed to work with 2G and 3G,” says Christoffer Eriksson. “2G and 3G are on their way out, though, so we are developing products for 4G and will then level up to 5G.
“The challenge when it comes to futureproofing is that hardware and software go together, so you can just put any software in an old device. You need to have the hardware, the software, and the processors working together. In some cases, we can just take back units and upgrade the software and it will work at a reasonable level, but that doesn’t solve every problem.”
One solution for SRT is to offer lease or rental options, with the subscription business model one they are leaning towards more and more. This offers great benefits to both SRT and their customers.
“Basically, the subscription model makes things much easier for everyone when a device needs to be updated or replaced,” explains Charlotte Öhrström. “We have more control if we want to recall and replace models with new, more responsive ones, while the customer gets more long-term financial benefits. The devices are expensive and yes, they do need to be replaced over time. This means a big outlay for the customer when replacement is needed.”