CSL, Healthcare & connectivity
CSL is clear that IoT is going to be massive when it comes to connected health. It’s one of the fastest growing sectors within IoT and CSL began establishing themselves in this area more than six years ago. CSL now provides managed connectivity solutions for Europe’s biggest healthcare manufacturers, located in the UK and the Nordics, who provide alarm systems for elderly and vulnerable patients living independently.
“A system like this of course needs to work as close to 100% as possible,” explains Heale. “On the rare occasions it fails, we immediately notify the appropriate people, who can then handle it. This is where our mutually beneficial relationship with Tele2 IoT is key: we can take advantage of our strong position and get at the front of the queue to resolves problems. Additionally, we offer dual SIM solutions to provide failover is one network’s infrastructure goes down.”
However, CSL doesn’t just buy SIMs and then wait for problems to arise. Instead, they keep information flowing in both directions, letting Tele2 IoT know how things are working, how CSL is using technology, what they think would be good to have, where they see possible issues – and by behaving proactively on behalf of their customers, CSL is able to offer the highest level of commitment to its customers.
Commitment to Customers
“We try to make things as ‘technically’ easy as possible for our customers, as well as ensuring they enjoy optimal uptime,” says Heale. “So, we always make sure we communicate what is happening from a technical point of view, such as talk around the futures of 2G, 3G, LTE, as well as eSIMs and GSMA. Essentially, we’re always looking at ways we can create more reliable connectivity in the products and solutions we provide.
“We also keep on top of regulations and other things in that area, like insurance specification, where standards are continually changing on both national and European levels. Keeping that information flowing to our customers is just another part of our belief in offering the highest level of service.”
With their unrivalled commitment to customer service, tight relationships with partners, and 24/7 monitoring of products, CSL can provide optimal uptime for customers, while also working with Tele2 IoT to apply joint expertise to new solutions and sectors in order to support new customers across Europe. And in the rare event something goes wrong? CSL will solve any issues that arise – so you don’t have to.