Hello all, hope you are all well! Nice to be able to use this blog format to express some thoughts around what Tele2 IoT is doing in terms of Service Management. Hope it won’t be a bragging session – well, about bragging, got a little story here that I would like to start with.
Just as I sat myself down at the computer the other day my son shouted to me from his room. He’s playing with his best friend and they always have a good time together.
Now, this friend is a “bragger”. He’s able to brag about anything. Some weeks ago he came over to me bragging about his new summer house. Not about the summer house itself, but for the fact that it has stairs. These types of comments are one of the most beautiful things about kids, sometimes even hilarious.
Just recently, when my son called for me, it was about whether he had seen “Walking with Dinosaurs” or not. Because his friend had not, and when he is in that position when he has nothing to use as a “counter tool”, he get’s either furious or just silent and sort of scaled off and almost white in his face, losing all expression. Or, he will just use his last resort (which he’s using quite a lot) – just hanging in hard saying that he has done it too. Whatever it is, he’s done it too.
Connecting this to Service Management is interesting as it is not too far from this. I can tell you what we are doing. And all of our competitors can say they are doing it too, or “sure, we can do it, no problem”. The thing with us, though, is that we are doing it every day, it’s obvious for us.
But this blog post won’t be bragging, I hope. It will be about what we do and why we do it. And first and foremost, why it matters to our customers.