The world is going digital, and most companies have plans to digitalize their operations in one form or another. The reasons to digitalize can vary, but most of the time it is all about raising the quality of service (QoS) and to deliver a better overall customer experience (CX). However, with new technology comes new challenges, and one of the most significant challenges is ensuring the safety of lone workers.
Lone workers are a vital part of many industries, from transportation and logistics to security and safety. These workers are often in remote locations or performing tasks outside of the traditional office setting, putting them at risk of injury or harm. In response to this, the European Union recently introduced new regulations which require all lone workers to have a panic button within reach to alert quickly and easily someone in case of an emergency.
The recommended standard unit is normally a walkie talkie type of hardware that uses voice communication. When pushing the button, a voice call starts to a switch board for next action and help. We also see more wearable units like a watch or similar for improved ease of use and a more ‘always on’ approach, and with same functions.
Although in some use cases a mobile phone application can be valid and used instead of bespoke hardware, complexity remains a challenge, such as starting a call on a phone versus a safety unit with one button that can easily be activated.
Panic buttons are only the tip of the iceberg. Platform solutions offer businesses the opportunity to take advantage of the latest IoT technology to keep lone workers safe and secure. Platforms provide an end-to-end solution for handling alerts, alarms, and everyday administrative tasks for subscribers and users. Additionally, the platform can monitor worker locations via satellite GPS or mobile network triangulation, providing added peace of mind for businesses and employees alike.
