Here at Tele2 IoT it’s important that we have good processes, systems that work, and the right staff. But it’s equally important that our customers are happy. We’ve been measuring customer experience for more than a year now and we’ve got some great news: we’re nailing it when it comes to making our customers happy – and making customers happy means profitability and growth for everyone.
Did you know that 70% of our customer contacts have at some point recommended Tele2 IoT to others? They have recommended us for a number of reasons. They say it’s easy to get started, we have high quality products and services, and great customer support. They also say that their loyalty is, in part, based on the competence of our sales team and our ability to be a passionate business partner. This doesn’t surprise us too much, considering how much effort we put into customer relations.
A loyal customer has a longer customer lifetime, a larger share of wallet, and is an early adopter of new products and services. On the other hand, dissatisfied customers can have a negative effect through poor reviews and seeking better service elsewhere.