Service Cruiser is the field service innovator focused on optimizing the field service of your IoT devices.

Why us?

RECORD FIELD SERVICE KPIS

Service Cruiser has proven to deliver industry record field service KPIs
like massive field service TCO reductions and impressive NPS increases.

This is made possible thanks to:
1. Unique know-how concentration of field service operations and IT
2. End2end integrated & optimized field service processes, IT systems and organization
3. Dynamic real-time field service automation
4. Continuous field service KPI improvement

 

What we do

Service Cruiser offers you a one-stop shop for your field service operations and automation of your IoT devices.

  • Multi-skilled field service technicians: Installing and maintaining your connected devices.
  • Contact and dispatch centre: For customers and field technicians.
  • Field logistics: An integrated supply chain with forward and reverse logistics from central warehouses in different countries.
  • Coaching: Coaches, trainers and auditors assisting technicians and contractors to improve their performance. Weekly Individual reports with peer benchmarks are their guideline.
  • Process improvement: Optimizing the total cost of ownership of your field service operations through continuous and mutual Business Process Improvements.
  • IT systems: Real-time optimized fully automated (re)scheduling of tasks to technicians, mobile app for technicians, customer notification & surveys, APIs to your IT systems, warehouse management and resource capacity planning and much more.

 

Industry verticals

  • Service providers using IoT devices in telecom, energy, utilities, security, insurance, healthcare, …
  • IoT device vendors
  • Mass retailers of IoT devices